1. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards and payments through Stripe.
2. HOW SECURE IS MY PURCHASE?
When shopping online using your credit card, all your information is entered on a secure SSL page. Your information is SSL-encrypted and sent directly to the credit card network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.
3. ARE THERE ANY EXTRA FEES FOR INTERNATIONAL PURCHASES?
No, you will not be charged any additional fees.
4. CAN I CHANGE MY SHIPPING ADDRESS?
All deliveries are processed after confirming the details you provided at checkout. If you need to make any changes due to a new address or another reason, please contact us immediately to request the change. You can reach us at contact@basicclothesco.com.
The change will only be made if your order has not yet been shipped.
5. HOW LONG DOES SHIPPING TAKE, AND HOW CAN I TRACK MY ORDER?
Delivery time depends on the shipping option you selected. After your order is shipped, we will send your tracking number and tracking website link to the email you provided during checkout.
Order processing takes 2 to 5 business days after payment confirmation. Once shipped, you will receive the tracking code via email for real-time updates.
We are not responsible for any delays caused by USPS or other carriers.
6. WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?
If something is missing, contact us immediately at contact@basicclothesco.com.
IF YOU HAVE ANY OTHER QUESTIONS, WE ARE HAPPY TO HELP YOU. PLEASE REACH OUT TO OUR CUSTOMER SUPPORT CENTER:
Email: contact@basicclothesco.com.
Our customer service is available:
Phone: +55 21 99846-5756
Email: contact@basicclothesco.com
